Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

Personnel who are interested in learning facility management and the considerations that affect facility management.

• The foundations of Facility Management
  • Key concepts
  • Core competencies
  • Roles and responsibilities
• Facility Planning
  • Key issues
  • Utilizing space
  • Stakeholder management
  • Risks
• Facility Management Strategy
  • The business context and drivers
  • Strategy formulation, analysis, development and implementation
  • FM Strategy checklist
• Managing the workplace
  • People management
  • Productivity
  • Health, safety and security
  • 5S
• Outsourcing Facility Management
  • The outsourcing decision
  • FM and procurement
  • The outsourcing process
  • Developing the contract
  • Specifying the service
• Service Delivery and Performance Management
  • Continuity of service
  • End user requirements
  • Managing service providers
  • Managing performance
  • SLA’s / KPI’s
  • Dealing with poor performance
• Understand the role of Project and Maintenance Management in Facility Management
  • Project Management phases and skills
  • Maintenance management essentials
  • Continuous improvement in FM
• Understand Sustainability in Facility Management
  • The sustainability agenda
  • Environmental considerations
  • CSR
  • Innovation

This course hasn't been scheduled yet, however you can request for In-House training