Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

This course is suitable for anyone who is managing/leading an IT division, or anyone who owns some responsibility for ensuring the success of IT within an organization. This includes, but is not limited to, Directors, Chief Technology Officers, IT Senior Managers and Executives, Auditors, Risk Managers, and Compliance Officers.

• Governance and IT Governance
  • Conformance and performance
  • Governance and management
  • Business strategy and IT strategy
  • Internal delegation of responsibilities
  • Business drivers for IT Governance
  • Pain points and trigger events
  • Governance of IT and governance within IT
  • Components for good IT Governance
  • Enterprise architecture
• IT Governance Objectives and Risks
  • Alignment of IT objectives to business objectives
  • Risks, threats, and vulnerabilities
  • IT risk management
  • IT value optimization risks
  • IT project delivery risks
  • IT operations and service delivery risks
  • Risk appetite and risk tolerance
  • Quantitative and qualitative assessments
  • Risk response strategies
  • Key risk indicators
• IT Governance and IT Management Processes
  • IT value optimization
  • IT risk management
  • IT resource management
  • Decision making
  • Portfolio management
  • Budgets and costs
  • Vendor management
  • Cyber security
  • Data governance
  • Business continuity and disaster recovery
• IT Resources
  • Demand management
  • Capacity management
  • Human Resources
  • Outsourcing, external delegation of responsibilities
  • Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
  • Cloud computing
• Culture and Change Management
  • Culture and barriers
  • Organizational behavior
  • Controlled changes
  • Projects and organizational transition from one state to another
• Data and Information Management
  • Information lifecycle
  • Data retention
  • Data classification
  • Data protection
• Monitoring and Assurance
  • Metrics and dashboards
  • Key performance indicators (KPIs)
  • 3 lines model
  • Oversight and assurance functions
  • Assurance on process outcome
  • Assurance on process execution

This course hasn't been scheduled yet, however you can request for In-House training