Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

This course is ideal for anyone who is in, works with, or is training to be in any organizational planning role, or position including; Business Continuity Managers, Communication teams (Internal and External), Chief Security Officers, Incident Response team, Chief Information Security Officer (CISO) or Chief Information Officer (CIO), Operational Risks Managers.

• Overview of Crisis and Emergency Management
  • What is crisis management?
  • Crisis management framework
  • Command center operating dynamics
  • Developing emergency response strategies and implementing plans
  • Activation pressures and gradient processes
  • Applicable laws
  • Civil defense and external coordination
  • Best practice - Strategies, structures and leadership
• Crisis and Emergency Management Teams
  • Leadership
  • Information flow
  • Schedule technique
  • Fundamentals of crisis management team
  • Record relevant information and matrix
  • Simplified for applicable tools
• Emergency Response Plans
  • Multi-disciplinary Emergency Plans
  • Mono-disciplinary Emergency plans
  • Internal Emergency Plans
• Crisis and Emergency Management, Communication and Interpretation
  • Managing the media during crisis – Reputation, internal and external communication
  • Interested parties
  • Operational partners
  • Dealing with social media
  • Simplified for applicable tools
  • Keys to successful communication
• Post Crisis and Emergency Management and Resilience
  • Plan analysis, evaluation and re-planning
  • Lessons learned and best practices
  • Recording and documentation of the incident
• Case Studies and Simulation
  • Definition of the case
  • Guide roles
  • Exercise analysis
  • Identify lessons and traps

This course hasn't been scheduled yet, however you can request for In-House training