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Leadership and Communication
DATE
02 - 05 May, 2023
LOCATION
To Be Determined;
Why Attend?
Leadership and Communication
Course Objectives
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By the end of the course, participants will be able to:
- Apply breakthrough leadership and communication techniques to drive business value and become a more powerful leader
- Implement best practices for influencing peers, managers, subordinates, customers and other stakeholders
- Explain how to effectively handle challenges such as delivering unpopular news, increasing team motivation and winning hearts and minds
- Communicate confidently in any environment, from spontaneous “elevator pitches” to high stakes speeches and proposals that earn commitment and cooperation
- Deliver powerful messages that lead to rapid action and that control emotions when facing resistance and conflict
- Optimize internal communication and sell their organization’s vision, mission and values to their team members
Target Audience
Executives, directors, team leaders and managers seeking superior communication skills training to strengthen their leadership abilities and help them achieve greater success at all levels of their organization.
- Organizing and delivering thoughts and messages
- Understanding your leadership role and its relation to communication
- Organizing your ideas using mind mapping
- Presenting vs. Public Speaking
- Importance of communication to any leader
- Essentials of public speaking
- Communicating tasks and assignments effectively
- Communicating performance issues
- Earning credibility as a leader
- Identifying the characteristics of a credible leader
- Establishing your credibility firmly
- Six main sources of power of any leader
- Creating a positive professional image within the organization
- Changing communication style depending on team member and condition
- Motivating through communication
- Creating an environment of engagement
- Winning hearts and minds of people
- Knowing your employees
- Managing your employees' expectations
- ‘Selling’ your ideas to an audience
- Creating a persuasive message that evokes the right emotions
- Reframing a message from negative to positive
- Reframing a message from subjective to objective
- Adjusting your message to accommodate the audience’s needs, wants and style
- Communicating difficult news or unpopular messages
- Leading and communicating during a crisis
- Building consensus, commitment and cooperation
- Principles of ethical leadership
- Ethical dilemmas faced by leaders
- Identifying techniques for building consensus
- Describing how to secure commitment and cooperation to your change initiatives
- Creating healthy inter-departmental cooperation and communication
- Leading organizational communication
- Controlling and managing rumors
- Dealing and managing office politics
- Responding to key political behavior
- The four types of grapevine chain
- Leading cultural change
- Transparency in an organization: how far should we go?
- Choosing the right channel for communicating your message
- Communicating and leading your organizational vision, mission and values
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