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The Certified HR Administrator

DATE


01 - 01 Jan, 1970

LOCATION

To Be Determined;

Why Attend?

To provide a more practical element to the course, participants are required to develop an employee handbook and an organization structure using computer stations provided by PiB. In addition, a live demo of an HR system will be provided in order to highlight major features and develop a system's business requirements.

course-obj_img Course Objectives

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    By the end of the course, participants will be able to:

    • Identify the role of HR administrators within the HR structure of their organization
    • List and develop competencies required for successful HR administrators
    • Apply the main principles of business and report writing
    • Produce written human resources correspondence and sample HR reports
    • Determine legal documents required to collect and maintain for employees.
    • Create their organization’s employee handbook

course-obj_img Target Audience

HR administrators and officers who wish to develop their knowledge and improve their HR administration skills.

  • The HR administrator in organizations
    • Major roles and responsibilities of HR administrators
    • A look at the HR administrator’s job description
    • The HR administrator’s position within the HR department
    • Professional qualifications as a competitive advantage
    • Competencies of successful administrators
    • Technical competencies
    • Behavioral competencies
    • Assessing and developing your competencies
    • The evolving role of the HR administrator
    • Certifications for administrators
  • Human resources and communication
    • Definition of communication
    • Communication in HR
    • Characteristics of an effective HR communicator
    • Questioning techniques
    • Listening and empathy
    • Interviewing techniques:
      • The STAR technique
      • The FACT technique
      • The probing technique
      • The leading technique
    • Basics of public speaking
  • HR business communication and HR reports
    • Basics of business writing
    • Writing HR reports
    • Common mistakes in writing HR correspondence and reports
    • Examples of HR correspondence and reports
  • HR measurements and reporting
    • Research terms and techniques
    • Frequently used HR metrics
    • Calculating HR metrics
      • Recruitment metrics
      • Retention metrics
      • Compensation and Benefits metrics
      • Training and development metrics
  • Employee documentation and record keeping
    • Purpose and objective of record keeping
    • Employee files: legal documents to maintain
    • Developing an orientation package: documents to provide to new hires
    • Policies, procedures and work rules
    • Developing an organization’s employee handbook
      • Purpose of the handbook
      • Sections of the handbook
      • the process of developing handbook
      • Workshop: draft of employee handbook

1970 - Course Type & Date

DATE: 01 - 01 Jan, 1970
COURSE DURATION: 2; DAYS
LANGUAGE: English
COURSE TYPE: VIRTUAL LEARNING
AMOUNT: GHS 0;

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