Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

Managers, supervisors and administrators who will benefit from better problem solving and decision making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions

• Problem solving and decision making
  • Definition of ‘problem’
  • Definition of ‘problem solving’
  • Definition of ‘decision making’
  • Creative problem solving and decision making
  • The helicopter view
  • Problem diagnosis
  • Defining the opportunity or problem
  • The link between causes and symptoms
  • Problem deviation
  • The right decisions at the right time
• The rational approach to problem solving (Kepner & Tregoe)
  • Defining the problem
  • Writing a problem statement
  • Techniques for recognizing problems
  • Six important questions to clear out
  • The rational approach
  • Kepner & Tregoe
• Problem analysis supplementary tools
  • Root cause analysis
  • Creative problem solving and decision making
  • The five-why process
  • The cause and effect diagram
  • The fishbone diagram
  • Pareto analysis
• Decision making supplementary tools
  • Effective decision making
  • Why-Why and how-how analysis
  • The how-how method
  • Choice making
  • The decision analysis worksheet
  • The Kepner & Tregoe method for analyzing alternatives
  • Use of the matrix
  • Effective decision making
  • The decision making matrix
  • Definition of ‘consensus’
• Creativity and problem solving
  • The need for thinking skills
  • Mental structures of college students
  • Stages in problem solving and decision making
  • The human brain
  • Understanding the two hemispheres of the brain
  • Critical thinking
  • Lateral thinking
  • Mental blocks to creative thinking
  • Brainstorming
  • The six thinking hats

This course hasn't been scheduled yet, however you can request for In-House training