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ILM Endorsed Key Managerial Skills for New Managers and Supervisors
DATE
2022-12-14;
LOCATION
To Be Determined;
Why Attend?
In today’s complex work environment, becoming a supervisor or a manager demands new skills and new approaches to getting things done. New managers and supervisors must learn how to lead, motivate, and accomplish tasks effectively and efficiently through others.
By attending this course, you will learn how to lead by using the situational leadership model which will take you through the paces of motivation, delegation, and decision making. You will also learn how to stay focused and on track with your goals and objectives using effective time and stress management tools and techniques.
Course Objectives
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This Course Objective Hasn't Been Provided Yet
Target Audience
New managers or supervisors, prospective managers or supervisors, and managers or supervisors with some experience but no formal training who wish to improve their managerial skills.
- Responsibilities of new managers
- Why most new managers and supervisors fail
- Managing in the new competitive landscape
- Managing for competitive advantage
- Roles and responsibilities
- The four functions and ten roles of management
- Skills needed at different management levels
- Common mistakes made by new managers and supervisors
- Teams and leadership
- Differences between teams and work groups
- What makes a team
- How teams can fail
- Characteristics of high performing teams
- Stages of team formation
- Team dynamics and team building
- Situational leadership and its application to team leadership
- Current trends and issues
- Mastering the art of motivation
- Definition of motivation
- Myths about motivation
- The main theories
- Current trends and issues
- Implications for managers
- Delegation
- Definition of delegation and why to delegate
- Root causes of poor delegation
- Learning the steps to effective delegation
- Empowering and motivating employees through delegation
- The dos and don’ts of delegation
- Time and stress management
- Definition of time management
- Identifying your time wasters with the activity log
- Dealing with and managing your time wasters
- Start planning effectively
- Using the priority matrix and to-do lists
- Definition of stress
- Causes and symptoms of stress
- Techniques and approaches to managing stress
- Problem solving and decision making
- Tools and techniques
- The traditional approach to problem solving
- The helicopter view
- The Ishikawa fishbone technique
- The How-How technique
- The dos and don’ts of brainstorming techniques
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