Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

Employees, supervisors, managers and others seeking to improve their communication skills both on and off the job.

• Effective communication
  • Introduction to communication
  • Communication levels and definitions
  • Communication functions
  • The 4 principles of interpersonal communication
  • Elements of the communication process
  • Communication delivery aspects
  • Non verbal communication
  • Building rapport
  • Where can miscommunication occur?
  • Barriers to effective communication
  • Overcoming communication barriers
  • The communication funnel
• Communication across cultures
  • Improving cross-cultural communication: guidelines
  • 'DiSC' personal development profile
  • Stages of team development
  • The arts of persuasion
  • Areas of growing your sphere of influence
  • Communicating within multi-cultural teams
  • Stages of team growth
  • Universal laws of persuasion: process
• Active listening
  • Hearing versus listening
  • Active versus passive listening
  • Tips to improve active listening skills
  • 3 aspects of active listening
  • Active listening skills inventory
  • Using different questioning techniques
  • Closed and open questions
  • Probing types questions
  • Pitfalls of leading questions
• Communication behavior and conflict management
  • Assertive, passive and aggressive behaviors
  • Verbal and non-verbal components of communication behaviors
  • Conflict management
  • Types of conflicts
  • Sources of conflicts
  • Conflict management styles
  • Essential conflict management skills
  • Learning to say 'no'
  • Guidelines for applying 'no'
• Constructive feedback and criticism
  • The value of feedback
  • Positive versus negative feedback
  • Giving constructive criticism
  • Receiving criticism

This course hasn't been scheduled yet, however you can request for In-House training