Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

Managers, supervisors and professionals who interact with other departments, teams or business units.

• Organizational communication
  • Definition of interdepartmental communication
  • Direction of communication within an organization
  • Formal versus informal communication
  • The organizational grapevine
  • Organizational culture and its effect on performance
  • Levels of company culture
  • Determining the strength of company culture
  • Organizational values and attitudes
  • Communication blockers
• Internal customer service
  • Internal customer service definition
  • Importance of excellent internal customer service
  • The service profit chain
  • Silo mentality
  • Breaking down the silo
  • The service quality factors
  • Building rapport with internal customers
  • Handling customer complaints
• Simplification of work processes between departments
  • Signs of complicated or inefficient processes
  • Simplifying work processes
  • Work simplification stages
  • Data analysis and evaluation
  • Work Breakdown Structure (WBS)
• Interdepartmental team building
  • Removing the 'us-against-them' mindset
  • Building an interdepartmental team
  • Characteristics of successful teams
  • Team cohesiveness
  • Team building models and applications
  • Creating alignment between different units
  • The power of synergy
  • From working alone to working in teams
• Resolving interdepartmental problems and conflicts
  • Identifying departmental problems
  • Problem solving techniques
  • Resolving interdepartmental conflict
  • The positive side of conflict
  • Conflict and team performance
  • Conflict management styles
• Efficient and effective organizational communication
  • Effective organizational communication
  • Choosing the right communication medium
  • Information richness of different channels
  • Eliminating communication overload
  • Signs of inefficient communication

This course hasn't been scheduled yet, however you can request for In-House training