Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

This course is beneficial for female professional in an administrative or supporting role. This includes, but is not limited to: administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries and other administration-related office professionals.

• Building on existing skills
  • The role of an office professional in the 21st century
  • Communication skills and techniques
  • Confidence as a tool
  • Assertiveness in the workplace
  • Time management under pressure
  • Organizational skills
• Managing the workload
  • Task planning
  • Prioritizing the workload
  • Understanding the business – the big picture
  • Taking control of the workload
  • Change management in the work environment
  • Effective goal setting
• Communicating effectively
  • Active listening
  • Effective business letter writing
  • E-mail writing
  • Minutes writing
  • Note writing
  • Report writing
• Powerful presentation skills
  • Creating presentations
  • Winning the room
  • Presentation styles
• Managing relationships
  • Image and perception management
  • Effective working relationships
  • Working styles
    • Identifying styles
    • Adapting to work styles
  • Having valuable meetings
  • Being a team player
  • How and when to delegate
• Emotional intelligence
  • Understanding and influencing behaviors
  • Expressing needs and opinions with clarity
  • Giving and receiving feedback
  • Resolving conflict
  • Utilizing empathy to achieve a common goal

This course hasn't been scheduled yet, however you can request for In-House training