Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

Experienced supervisors, frontline leaders, senior supervisors, department heads, and team leaders who want to sharpen their supervisory, managerial, and team leadership skills.

• Leadership skills of the successful supervisor
  • Identifying your personal leadership style
  • Displaying transparency and building trust
  • Communicating powerfully and prolifically
  • Maintaining emotional balance
  • Practicing empathy through listening
  • Promoting leadership in your team
  • Be innovative and proactive
• Managerial skills of the successful supervisor
  • Promoting the vision and mission of the organization
  • Identifying the strategic and operational goals of the organization
  • Aligning company goals with the team's goals
  • Creating commitment to the values of the organization
  • Planning the road map of your team
  • Organizing the needed resources efficiently
  • Delegating the tasks to the right team members
  • Monitoring the team for optimal performance
  • Diagnosing and solving problems effectively
• Performance evaluation and performance problems
  • The 3 core questions of performance reviews
    • How am I doing
    • What do I need to accomplish
    • What do I need to learn
  • The ladder of inference
    • Observing
    • Interpreting
    • Evaluating
    • Acting
  • The 4 steps to address performance problems
    • Planning
    • Meeting
    • Reflecting and deciding
    • Following up
• Coaching for optimal performance
  • Giving and receiving criticism constructively
  • Minimizing defensiveness in yourself and others
  • Coaching self-assessment
  • Coaching skills for every supervisor
  • The coaching process in practice
  • Help your staff grow
• Creating a motivational environment
  • Carrots and sticks: the seven deadly flaws
  • Type I and Type X people
    • Intrinsic
    • Extrinsic
  • The three elements of motivation 3.0
    • Autonomy
    • Mastery
    • Purpose
  • The heart of supervision (the 3 elements in practice)
  • When and how to use rewards
    • 'If-then' rewards
    • 'Now-that' rewards
  • The reward flow chart

This course hasn't been scheduled yet, however you can request for In-House training