Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

HR administrators and officers who wish to develop their knowledge and improve their HR administration skills.

• The HR administrator in organizations
  • Major roles and responsibilities of HR administrators
  • A look at the HR administrator’s job description
  • The HR administrator’s position within the HR department
  • Professional qualifications as a competitive advantage
  • Competencies of successful administrators
  • Technical competencies
  • Behavioral competencies
  • Assessing and developing your competencies
  • The evolving role of the HR administrator
  • Certifications for administrators
• Human resources and communication
  • Definition of communication
  • Communication in HR
  • Characteristics of an effective HR communicator
  • Questioning techniques
  • Listening and empathy
  • Interviewing techniques:
    • The STAR technique
    • The FACT technique
    • The probing technique
    • The leading technique
  • Basics of public speaking
• HR business communication and HR reports
  • Basics of business writing
  • Writing HR reports
  • Common mistakes in writing HR correspondence and reports
  • Examples of HR correspondence and reports
• HR measurements and reporting
  • Research terms and techniques
  • Frequently used HR metrics
  • Calculating HR metrics
    • Recruitment metrics
    • Retention metrics
    • Compensation and Benefits metrics
    • Training and development metrics
• Employee documentation and record keeping
  • Purpose and objective of record keeping
  • Employee files: legal documents to maintain
  • Developing an orientation package: documents to provide to new hires
  • Policies, procedures and work rules
  • Developing an organization’s employee handbook
    • Purpose of the handbook
    • Sections of the handbook
    • the process of developing handbook
    • Workshop: draft of employee handbook

This course hasn't been scheduled yet, however you can request for In-House training