Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

This course is designed for those working in a non-hazardous environment such as corporate offices, retail, transport, hospitality, healthcare public services, etc. It is ideal for senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel. Business Continuity, quality, and audit professionals such as Business Continuity Managers (BCM), Business Continuity Coordinators (BCC), or anyone with the responsibility for, or involvement with Business Continuity Plans (BCP) and/or auditing of Crisis Management Plans would also benefit from this course.

• Crisis Management Overview
  • Define Crisis Management
  • Crisis Management framework
  • The Crisis Management relationship and dependency on other standards (e.g. Business Continuity, Risk Management and Emergency Management)
  • Exactly what is a crisis?
  • Making the distinction between an incident, a crisis and a catastrophe
• Threat Scenarios
  • What is a threat scenario?
  • Deciding which threat scenarios to plan for
  • National Risk Registers, associated legislation and civil emergency responses
  • Methods for controlling risk
  • The Cyber Threat (identified as the Number One threat on the Business Continuity Institute Threat Horizon survey)
• Crisis Management Core Concepts
  • Brand, image and reputation
  • The phases of a crisis
  • Understanding the cause of a crisis
  • Twelve steps to help an organisation through a crisis
  • The Implications of the nature of a crisis
  • Recovering from a crisis
• Avoiding the Avoidable
  • A few precautions can make all the difference
  • Protecting your most important assets
• Crisis Management Team
  • Leadership – The profile of a good crisis management leader
  • Crisis Management Team structure
  • When the leader is the problem
  • Succession Planning – the Crisis Management Team and beyond
  • Strategies, structures and command
  • Managing crisis generated stress
• Crisis Management and Communication
  • Preparing your communication and media response plan
    • Internal communications
    • External communications
  • Mobilising your crisis teams
  • Stakeholder management
  • What to say and what to avoid saying
• The Paradox that is Social Media
  • Social Media overview
  • Has crisis management become a spectator sport?
  • Monitoring social media
  • Can social media cause a crisis?
  • Could a serious civil emergency saturate social media?
• Training and Exercising
  • Why validate your crisis management plan
  • Learning to walk before you try to run
  • Creating a training and exercising programme
  • Planning an exercise
  • Lessons learned
• Managing a Crisis in a Parallel Universe
  • Crisis Management case study
  • Crisis Management role play scenario

This course hasn't been scheduled yet, however you can request for In-House training