Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

Leading Digital Transformation is aimed at senior team leaders and managers within organizations who have the responsibility to implement strategic change and digital transformation within their organization.  This includes, but is not limited to, Department Heads and Managers, Transformation Leads, Program Leads, Strategists, Business Architects, Senior Change and Digital Professionals.

• Understanding the digital organization and your part in It
  • How digital is your organization?
  • Understanding who you are – what values drive you
  • What are the core digital skills?
  • What leadership and followership skills are required?
  • What is Digital Transformation?
    • Types of Digital Transformation
    • Types of Digital Transformation strategies
    • The Digital Transformation pyramid
• Digital Transformation strategy and customer-centricity
  • Contextualizing ‘digital’
  • Customer-centricity
  • Components of customer experience
  • Front-stage and backstage service design (the internal vs the external “customer”)
  • Customer experience mapping
  • Empathy mapping
  • Proto-personas
• Embracing Digital Transformation
  • Creating your Digital Transformation strategy (and/or creating a sub-strategy for your part in a bigger organizational goal)
  • Constraints, supports, opportunity spotting
  • Limits on development
• Leading Digital Transformation
  • Understanding stakeholders
  • Digital Transformation project prioritisation
  • Digital strategy implementation planning
• Making it all happen

This course hasn't been scheduled yet, however you can request for In-House training