Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.

• Defining effective communication
  • Communication: definition and characteristics
  • Myths about communication
  • Communication functions
  • The four laws of communication
  • Evolution of communication
  • Communicating for results
  • Understanding elements of communication
  • The element of noise
  • Mehrabian’s 55-38-7 rule
  • Overcoming communication anxiety and other obstacles
  • Communication etiquette
• The art of listening
  • Common listening issues
  • Guidelines for effective listening
  • Effective listening and paraphrasing techniques
  • Understanding different listening styles: active versus passive styles
  • Improving the information recall rate
  • Assessing personal listening profiles
• Internal listening filters
  • Understanding the filter system
  • Sensory input channels
  • Internal filter systems: the 6 layers
  • The 6 listening meta programs
  • Overcoming the 6 filters when communicating
  • Avoiding the loss of information
• Mastering body language
  • The art of body language
  • Components of non verbal communication
  • The power of appearance
  • Communicating through colors
  • Evaluating your body language skills
  • Eliciting thinking patterns through eye movement
  • Building rapport using body language
• Advanced assertiveness skills
  • Understanding assertiveness: definition and values
  • Components of passive, assertive and aggressive styles
  • Assertiveness rights and responsibilities
  • Activities for practicing assertive behavior
  • Managing criticism assertively
• The power of influence and persuasion
  • Definition and characteristics of influence
  • The 6 principles of persuasion: how to apply them
  • Bases and sources of power
  • Dealing with difficult people using persuasion

This course hasn't been scheduled yet, however you can request for In-House training