Course Objectives

• This Course Objective Hasn't Been Provided Yet

Target Audience

Business professionals, managers, team leaders, and individuals who have decided to learn and develop their emotional intelligence competencies to enhance, as well as manage, their relationships at work and in life.

• An introduction to emotional intelligence
  • Frequently used terms
    • Intelligence quotient (IQ)
    • Emotional quotient (EQ)
  • An overview of EI
    • Sociological
    • Physiological
    • Psychological
  • The brain design
    • Importance
    • Amygdala
    • Arousal
  • The 3 brains
  • The emotional intelligence cycle
• Developing your self-awareness
  • Definition of self-awareness
  • The emotional intelligence cycle
  • Signs of high EQ
  • The inner core of self-awareness
  • The awareness of feelings
  • From emotion to action: The APET model
  • Self-awareness questionnaire
  • Low EQ questionnaire
  • Recognizing your emotions
    • The mood meter
    • Plutchik’s wheel of emotions
  • How emotions affect our thoughts and behaviors
  • How to practice self-awareness
• Developing your self-control
  • Definition of self-control
  • The competencies of self-control
    • Self-regulation
    • Authenticity
    • Accountability
    • Flexibility
    • Self-motivation
  • Self-control questionnaire
  • Reflection on self-control
  • Developing your self-regulation
  • Developing your authenticity
  • Developing your accountability
  • Developing your flexibility
  • Developing your self-motivation
    • Why motivation is important
    • What determines motivation
    • Self-motivation questionnaire
    • The mind/body link
    • The negative-belief cycle
    • Top ten motivational tips
• Developing your social awareness
  • Definition of social awareness
  • How to decode emotions in faces
  • How to decode emotions in voice pitch and tones
  • Scope of social awareness
    • Empathy
    • Service orientation
    • Organizational awareness
    • Positive and negative office politics
    • Active listening
  • How to build rapport
• Developing your management of others
  • Definition of relationship management
  • Developing your people
  • Developing others questionnaire
  • Inspirational leadership
  • Behaviors of inspirational leaders
  • Inspirational leadership questionnaire
  • The four influencing styles
  • The five conflict management styles
  • The Interest-Based Relational (IBR) approach
  • The importance of achievement orientation
  • My achievement orientation questionnaire
  • The importance of teamwork and collaboration
  • Beckhard’s model of team effectiveness

This course hasn't been scheduled yet, however you can request for In-House training