Certificate in Emotional Intelligence


11 - 14 Apr, 2023


To Be Determined;

Why Attend?

Certificate in Emotional Intelligence

course-obj_img Course Objectives

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    By the end of the course, participants will be able to:

    • Explore the three aspects of emotional intelligence, the brain design, and the EI cycle
    • Develop self-awareness of their emotions and the impact of emotions on thoughts and behaviors
    • Expand their self-control and self-management by practicing the five competencies of self-control
    • Recognize emotions in others, achieve rapport with their team, and develop social awareness
    • Improve their ability to manage through influencing others and practicing inspirational leadership

course-obj_img Target Audience

Business professionals, managers, team leaders, and individuals who have decided to learn and develop their emotional intelligence competencies to enhance, as well as manage, their relationships at work and in life.

  • An introduction to emotional intelligence
    • Frequently used terms
      • Intelligence quotient (IQ)
      • Emotional quotient (EQ)
    • An overview of EI
      • Sociological
      • Physiological
      • Psychological
    • The brain design
      • Importance
      • Amygdala
      • Arousal
    • The 3 brains
    • The emotional intelligence cycle
  • Developing your self-awareness
    • Definition of self-awareness
    • The emotional intelligence cycle
    • Signs of high EQ
    • The inner core of self-awareness
    • The awareness of feelings
    • From emotion to action: The APET model
    • Self-awareness questionnaire
    • Low EQ questionnaire
    • Recognizing your emotions
      • The mood meter
      • Plutchik’s wheel of emotions
    • How emotions affect our thoughts and behaviors
    • How to practice self-awareness
  • Developing your self-control
    • Definition of self-control
    • The competencies of self-control
      • Self-regulation
      • Authenticity
      • Accountability
      • Flexibility
      • Self-motivation
    • Self-control questionnaire
    • Reflection on self-control
    • Developing your self-regulation
    • Developing your authenticity
    • Developing your accountability
    • Developing your flexibility
    • Developing your self-motivation
      • Why motivation is important
      • What determines motivation
      • Self-motivation questionnaire
      • The mind/body link
      • The negative-belief cycle
      • Top ten motivational tips
  • Developing your social awareness
    • Definition of social awareness
    • How to decode emotions in faces
    • How to decode emotions in voice pitch and tones
    • Scope of social awareness
      • Empathy
      • Service orientation
      • Organizational awareness
      • Positive and negative office politics
      • Active listening
    • How to build rapport
  • Developing your management of others
    • Definition of relationship management
    • Developing your people
    • Developing others questionnaire
    • Inspirational leadership
    • Behaviors of inspirational leaders
    • Inspirational leadership questionnaire
    • The four influencing styles
    • The five conflict management styles
    • The Interest-Based Relational (IBR) approach
    • The importance of achievement orientation
    • My achievement orientation questionnaire
    • The importance of teamwork and collaboration
    • Beckhard’s model of team effectiveness

2023 - Course Type & Date

DATE: 11 - 14 Apr, 2023

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